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Common payment processing issues
Common payment processing issues

Encountering payment issues with Topol PRO or Plugin? Common causes include card errors, insufficient funds, or bank restrictions.

Tomas Sek avatar
Written by Tomas Sek
Updated over a week ago

Are you trying to pay for your Topol PRO or Plugin and the system does not let you? What causes payment failures?

A customer will often experience payment failure due to:

  • Incorrect credit card number or expiration date

  • Insufficient funds

  • The bank declined based on the location

  • The bank's fraud rules blocked the transaction

And how to sort this out?

  • Double check your card info is up to date

  • Submit any requested info

  • Check you have enough funds for the purchase

  • Try to pay with a different payment method

  • Get in touch with your bank or card issuer - this is very important as every bank is different, and some of them block payments from different countries

  • A transaction is flagged by your bank or credit card’s fraud prevention system

Your bank is ultimately responsible for approving or declining charges. We recommend contacting your bank to understand why a charge was rejected.

Ideally, you want to request to speak to second-tier customer support, as first-tier customer service often lacks the visibility necessary to provide exact reasons for declines.

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