Are you trying to pay for your Topol PRO or Plugin and the system does not let you? What causes payment failures?
A customer will often experience payment failure due to:
Incorrect credit card number or expiration date
Insufficient funds
The bank declined based on the location
The bank's fraud rules blocked the transaction
And how to sort this out?
Double check your card info is up to date
Submit any requested info
Check you have enough funds for the purchase
Try to pay with a different payment method
Get in touch with your bank or card issuer - this is very important as every bank is different, and some of them block payments from different countries
A transaction is flagged by your bank or credit card’s fraud prevention system
Your bank is ultimately responsible for approving or declining charges. We recommend contacting your bank to understand why a charge was rejected.
Ideally, you want to request to speak to second-tier customer support, as first-tier customer service often lacks the visibility necessary to provide exact reasons for declines.