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Common payment processing issues
Common payment processing issues

Are you encountering payment issues with Topol PRO or Plugin? Common causes include card errors, insufficient funds, or bank restrictions.

Tomas Sek avatar
Written by Tomas Sek
Updated over 3 weeks ago

Are you trying to pay for your Topol PRO or Plugin and the system does not let you proceed? What causes payment failures?

A customer will often experience payment failure due to:

  • Incorrect credit card number or expiration date

  • Insufficient funds

  • The bank declined based on the location

  • The bank's fraud rules blocked the transaction

How can you resolve this?

  • Double-check that your card information is up-to-date.

  • Submit any requested information.

  • Ensure you have sufficient funds for the purchase.

  • Consider using an alternative payment method.

  • Contact your bank or card issuer, as this is crucial; every bank operates differently, and some may block payments from various countries.

  • A transaction may be flagged by your bank or credit card’s fraud prevention system.

Your bank is ultimately responsible for approving or declining charges. We recommend contacting your bank to understand why a charge was rejected.

If you cannot resolve the payment issue yourself, please feel free to contact our support team. We can either enable you to pay directly via PayPal or establish recurring direct payment request links that will be sent monthly to the email address set in the billing information. You can then proceed to pay for your subscription directly through the provided link. Although this solution requires some manual effort on your part, it effectively addresses the problem of failing automatic payments from your credit card.

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